Refund & Return Policy
Our Refund Policy outlines the conditions under which refunds, replacements, and cancellations are processed. Please review the information below before making a purchase.
Eligibility for Refunds
Refunds may be issued only in accordance with the conditions outlined in this policy. To be eligible, customers must contact us within the applicable timeframe and provide relevant order details.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery. Supporting photographs of the product and packaging may be required to help us assess the issue and provide a suitable resolution.
Non-Refundable Items
Due to the perishable nature of food products, we are unable to accept returns or provide refunds for products that have been opened, consumed, or damaged after delivery, except where required by applicable law.
Order Cancellations
Orders may be cancelled only before they have been processed or dispatched. Once an order has been shipped, cancellation requests cannot be accommodated.
Refund Process
If your refund request is approved, the refund will be processed using the original payment method. Processing times may vary depending on your payment provider or financial institution.
Replacement Policy
Where appropriate, we may offer a replacement product instead of a refund. Replacement requests are subject to product availability and verification of the reported issue.
Shipping Charges
Shipping charges are generally non-refundable unless the refund is due to an error on our part, such as an incorrect or damaged item being delivered.
Fraud Prevention
We reserve the right to decline refund or replacement requests that appear fraudulent, abusive, or inconsistent with this policy after a thorough review.
Policy Updates
We may revise this Refund Policy from time to time to reflect changes in our business practices or legal requirements. Any updates will be published on this page and become effective immediately upon posting.
Contact Us
If you have any questions regarding refunds, cancellations, or replacements, please contact our customer support team. We will be happy to assist you and resolve your concerns as quickly as possible.